WORK EXPERIENCE |
1. Employment with Sunway International Hotels and Resort from year 2009 to present |
| March 2009 to Present |
Resort Manager at The Banjaran Hotsprings Retreat, Ipoh Perak. |
2. Employment with YTL Hotels And Properties from year 2000 to 2005 and from 2007 to present. Website : www.ytlhotels.com.my |
April 2008 to February 2009 |
Hotel Manager at Vistana Hotel Kuala Lumpur. Vistana Hotel is a Business Traveler hotel.
- Oversee day to day operations of Hotel and Residences
- Manage the operations in order to maximize profitability and to ensure superior guest service and product quality
- Develop, recommend, implement and manage the operational department’s annual and long term goals
- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs
- Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the President.
- Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
- Ensures optimal compliance with corporate focus audit
- Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
- Effectively communicates with team members and conducts a daily briefing with management on current key activities
- Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
- Be an inspiration to all hotel staff to achieve luxury levels of performance
- Ensures compliance with local health and safety regulations
- Manage the Sales and Marketing team to consistently maximizing business to the hotel.
- Strategic planning to ensure continuum of profit in room night through yield management and promotion
- Promoted from Executive Assistant Manager
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March 2007 to 2008 |
Executive Assistant Manager with JW Marriott Hotel Kuala Lumpur |
November 2005 to December 2005 |
Resort Manager for Cameron Highlands Resort, a YTL Hotel Property |
June 2005 to October 2005 |
Executive Assistant Manager for Tanjong Jara Resort, Dungun, Trengganu.
I was seconded to Tanjong Jara to take on a role in operation while still in position as Director of Sales |
May 2003 to October 2005 |
Director of Sales with YTL Hotels and Properties based in Kuala Lumpur |
3. Employment with Other Organization |
Jan 2006 to Feb 2007 |
National On Premise Manager (Business Development). Permanis Sandilands Sdn Bhd , the Master Franchisee of Pepsi Co in Malaysia |
May 1999 to Feb 2000 |
Senior Sales Manager at Hilton Hotel Petaling Jaya, Malaysia.
Website: www.hilton.com |
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ACADEMIC QUALIFICATIONS |
| January 2007 to June 2008 |
- Bachelor Degree in Business Management, Royal Melbourne of Institute of Technology.
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| July 1992 to December 1993 |
- C&G School of Hotel and Catering, Kuala Lumpur. Pursued Diploma in Hotel Management and Catering, Front Office Management. Certified by City and Guild Institute of London, England
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| March 1992 |
- Reliance Training School, Kuala Lumpur. Now known as Reliance School of Tourism. Pursued study in Travel Management and Tourism. Obtained a Certificate of Tourism Studies.
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Anita Khoo Ai Peng
