Introduction by Dato’ Dr K Kulaveerasingam, APHM Board member and Head of
Sub-Committee on Medical Tourism

Medical Tourism Amidst the Global Financial Turmoil
Josef Woodman, Author of : Patients Beyond Borders - Malaysian Edition

Keynote address by YB Dato’ Sri Dr Ng Yen Yen, Minister of Tourism, Malaysia (invited)

Launch of book : Patients Beyond Borders - Malaysian Edition

3) Mercy Health System - A Learning Organization - Lessons Learned and Best Practices

1. Use Of Balanced Dashboard and Report Cards
2. Partnering Strategy (Physicians and employees)
3. Benchmarking for Improved Quality Patient Care, Best in Class Performance and Organizational Sustainability

Lowering staffing costs using labor management models and measures

1. Determining the major components of labor costs
2. Using sample reports and example to
   1. Analyze the hours worked and pay rate components that determine staff productivity and their importance in reducing labor costs
   2. Reviewing the part played by productivity measures and standards in determining overall staff productivity
3. Evaluating variance analysis to make current staffing decisions

Reducing major non-salary expenses through cost management and supply chain management techniques

1. Presenting the reasons why there is a great need and opportunity to reduce non-salary expenses
2. Exposing the need to manage for increased accountability in the hospital setting
3. Identifying specific areas of opportunity for rational expense reductions in the Supply Chain

Recognizing and understanding all elements of the revenue cycle
The revenue cycle is a complex, convoluted and massive process that allows the hospital to maximize the cash receipt of monies owed by self pay and third party payers.

1. Determining who is responsible for the revenue cycle
2. Exploring the departments that are involved
3. Understanding some of the overarching issues for revenue cycle management
4. Envisioning the entire revenue cycle in picture form, and
5. Describing the various components of the revenue cycle in some detail

(b) Jeanne Lim, Group Assistant Vice President, Quality Management, ParkwayHealth, Singapore

Patient Safety - Education and clinical practice working together
Karen Linegar, Vice President, The Australian Council of Healthcare Standards

Patient safety is critical to providing high quality nursing care. Patient assessment for falls, pressure ulcer care and other dimensions are part of providing a safe environment for our patients. Undergraduate education and continuing professional development aims to reduce the theory-practice gap.

(d) Malaysia (public sector) - Dr Santhi Datuk Puvanarajah, Neurology Consultant, Hospital Kuala Lumpur

Moderators : Dr Mary Abraham, MSQH Chief Surveyors

(c) Philippines - Prof Dr Tomas P Maramba, Jr., President, Philippine Council on Accreditation for Healthcare Organisation (PCAHO)

Moderator: Datuk Dr Noor Hisham Abdullah, Deputy Director-General (Medical), Ministry of Health Malaysia

(b) Applying the requirements of the Private Healthcare Facilities & Services Act 1998 and Regulations 2006 into the MSQH Hospital Accreditation Standards 3rd Edition
Assoc Prof Dr MA Kadar Marikar, Chief Executive Officer, MSQH

Moderator : Dato’ Dr Sirajoon Noor Ghani, MSQH Councilor

(c) Dr Siti Zaleha Mohd Salleh, Director, Hospital Selayang

Moderator : Dato’ Dr Ravindran Jegasothy, MSQH Councilor